You can place your order in the following ways:

Fixed Network: +351 253 674 309*
*Call to the National Fixed Network
Email: encomendas@guttal.pt
Sales Manager: With your Sales Manager (email or phone).

You can also place your order at our facilities, directly at the counter.
All orders are subject to stock availability confirmation.

Our deliveries are made via carrier, with a forecast of delivery in 24 hours , or until 8:00 pm of the day following the order (time limit for deliveries by the carrier), to mainland Portugal.

Orders ordered until 3:00 pm will be guaranteed to be dispatched on the same day, unless stock breaks or specific orders are fulfilled.

For deliveries outside mainland Portugal, please consult us.


Pedro Sendim Lda owes its growth to the contribution of all its customers, for us your opinion counts and your suggestions are always welcome.



Pedro Sendim, lda, with the aim of maintaining a service of excellence and quality, and meeting the objectives of its quality management system, carries out a continuous evaluation of all its suppliers.

The supplier’s assessment of its products/services is carried out taking into account the following factors:

* Compliance with purchase requirements: quality of products/services at the time of supply

* Quality of products/services during the use process

* Compliance with delivery deadline

* Ability to respond to requests

The data is evaluated on a scale from 0 to 100, with 0 showing the greatest dissatisfaction (“bad”) and 100 the greatest satisfaction (“great”).

The weight associated with that criterion is multiplied to the score assigned:

1 Fulfillment of purchase requirements 0,30
2 Product/service quality 0,35
3 Compliance with Delivery Deadlines 0,20
4 Responsiveness to requests 0,15

According to the result, the supplier is qualified according to the following scale:

  • Type A supplier Between 85 and 100 – GREAT
  • Type B supplier Between 60 and 84 – GOOD
  • Type C supplier Between 40 and 59 – REASONABLE (IMPROVEMENT NEEDED)
  • Supplier type D Less than 40 – BAD (POSSIBILITY OF EXCLUSION)

The selected suppliers are preferably those with a type A final classification. However, type B suppliers may be admitted.

When a supplier is in type C (Reasonable), the evaluation obtained and which points should be improved will be communicated.

Type D suppliers will not be selected, as they do not meet the requirements, except in single supplier situations (specific actions being taken at the time of purchase).

We appreciate everyone’s understanding and collaboration for continuous improvement, with a view to achieving excellent results.

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